SETU-027

Multichannel Support Inbox Agent

Customer Support & CX

The Problem

Support messages are fragmented

Business Outcome

Unifies and classifies inbound support

Core Capabilities

Inbox aggregationclassifierrouter

Tool Requirements

Required

EmailHelpdeskChatLLM

Optional

Social DMs

Governance

🛡

Guarded Autonomy

Low-risk actions run automatically. High-risk actions require approval.

✓Sandbox validation required before production

✓Full audit log for every action

✓Kill switch available at any time

✓No file deletion or external sends without approval

Best Fit

Buyer: Support Manager

ICP: Teams with email/chat/social

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Specs

Tier

Tier 2 · Packaged Offer

Complexity

enterprise

Default Mode

Guarded Autonomy

Sales Confidence

medium

Indicative Pricing

Setup $15k–$50k; $5k–$15k/mo

Final pricing confirmed after Workflow Audit. Not a commitment.

Deployment Lifecycle

Blueprint

Sandbox

Approval-Based Pilot

Managed Production