SETU-099

NPS Response Agent

Customer Success & Retention

The Problem

NPS feedback is not actioned

Business Outcome

Classifies feedback and routes action

Core Capabilities

NPS classifierdraft responseescalation

Tool Requirements

Required

Survey toolCRMLLM

Optional

Slack

Governance

🛡

Approval Required

All significant actions require admin approval before execution.

✓Sandbox validation required before production

✓Full audit log for every action

✓Kill switch available at any time

✓No file deletion or external sends without approval

Best Fit

Buyer: CX/CS Lead

ICP: Subscription businesses

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Specs

Tier

Tier 3 · Catalog Offer

Complexity

growth

Default Mode

Approval Required

Sales Confidence

medium

Indicative Pricing

Setup $5k–$20k; $2k–$8k/mo

Final pricing confirmed after Workflow Audit. Not a commitment.

Deployment Lifecycle

Blueprint

Sandbox

Approval-Based Pilot

Managed Production