SETU-050

SLA Operations Control Agent

Operations & Procurement

The Problem

Operational SLAs are missed

Business Outcome

Monitors SLA clocks and escalates risks

Core Capabilities

SLA timeralertreport

Tool Requirements

Required

Task systemSlack/TeamsLLM

Optional

Governance

🛡

Guarded Autonomy

Low-risk actions run automatically. High-risk actions require approval.

✓Sandbox validation required before production

✓Full audit log for every action

✓Kill switch available at any time

✓No file deletion or external sends without approval

Best Fit

Buyer: COO

ICP: Managed services/ops teams

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Specs

Tier

Tier 2 · Packaged Offer

Complexity

enterprise

Default Mode

Guarded Autonomy

Sales Confidence

high

Indicative Pricing

Setup $10k–$40k; $3k–$12k/mo

Final pricing confirmed after Workflow Audit. Not a commitment.

Deployment Lifecycle

Blueprint

Sandbox

Approval-Based Pilot

Managed Production