SETU-017

Support Ticket Triage Agent

Customer Support & CX

The Problem

Tickets are not prioritized correctly

Business Outcome

Classifies tickets and routes by urgency

Core Capabilities

ClassifierroutingSLA alert

Tool Requirements

Required

HelpdeskSlack/TeamsLLM

Optional

CRM

Governance

🛡

Guarded Autonomy

Low-risk actions run automatically. High-risk actions require approval.

✓Sandbox validation required before production

✓Full audit log for every action

✓Kill switch available at any time

✓No file deletion or external sends without approval

Best Fit

Buyer: Support Manager

ICP: Support teams

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Specs

Tier

Tier 1 · Pilot-Ready

Complexity

growth

Default Mode

Guarded Autonomy

Sales Confidence

high

Indicative Pricing

Setup $5k–$20k; $2k–$8k/mo

Final pricing confirmed after Workflow Audit. Not a commitment.

Deployment Lifecycle

Blueprint

Sandbox

Approval-Based Pilot

Managed Production