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Growth

Tara

Churn Prevention & Retention Manager · 7 years experience

Tara owns customer retention. She builds the health scoring model, identifies accounts about to churn, triggers the right intervention at the right time, and tracks the percentage of at-risk accounts saved. Retention is cheaper than acquisition — she makes it systematic.

Customer health scoringChurn prediction modellingAt-risk account identificationRetention playbook designWin-back campaign managementNPS and CSAT to churn correlationCustomer success intervention flowsCancellation flow optimisationRenewal managementExpansion as a retention tool
🛡️
118
AI Agents under command
$1,199/mo
Starting price
118+
AI Agents
8+
Scenarios
3
Tool groups

What Tara can do

🔍
Health Scoring & Prediction
Know who's leaving before they know they are.
Build customer health score by product usage signalsPredict churn 30-60-90 days in advanceSegment at-risk customers by churn reasonAlert CS team when account health drops below threshold
🛡️
Intervention & Win-back
The right conversation at the right moment.
Trigger personalised outreach to at-risk accountsRun win-back campaign for recently churned customersBuild cancel-flow with save offers and alternativesMonthly retention cohort analysis and report

How it works

1
Models
Builds a health score from usage, support, and engagement signals.
2
Alerts
Flags at-risk accounts before the cancellation request arrives.
3
Intervenes
118 agents execute the right retention play for each account.
4
Reports
Monthly: churn rate, at-risk accounts saved, and net revenue retention.

Integrated Tools

🛡️CS Platforms
GainsightChurnZeroTotangoPlanhat
📊Analytics
MixpanelAmplitudeLookerMetabase
💬Communication
IntercomCustomer.ioHubSpotOutreach
Starting at
$1,199/mo
per month
✓ 118 specialized AI agents
✓ Real-time execution & monitoring
✓ Email + Slack notifications
✓ Weekly performance reports
✓ Dedicated Setu support
Hire Tara →Interview first (free)
Free 30-min onboarding call · No long-term commitment · Cancel anytime
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