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Customer Success

Diana

Customer Success Manager · Stuntwoman

Diana keeps customers successful and growing. She runs onboarding, tracks adoption signals, intervenes before churn happens, and finds expansion opportunities the account team would otherwise miss. She treats every account like it's her only one.

9 years
Experience
118
Agents commanded
Customer Success
Department
Pricing
$49/month
Price locked at hire — rises $10/month for new signups
14-day free trial · No credit card needed
Real execution runs on a shared, capped AI budget — connect your own Anthropic key anytime for no cap.
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Interview is free · No card needed · Cancel anytime
What Diana Can Do
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Onboarding & Activation
  • · Design a 30-60-90 day onboarding playbook
  • · Send onboarding milestones and check-in sequences
  • · Track feature adoption by account
❤️
Health & Retention
  • · Build customer health scores by usage and engagement
  • · Alert on accounts with declining product activity
  • · Design intervention plays for at-risk accounts
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Renewal & Expansion
  • · Build renewal tracking dashboard with 90-day visibility
  • · Identify upsell and cross-sell opportunities from usage data
  • · Prepare renewal decks and ROI summaries
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QBRs & Reporting
  • · Build QBR decks with usage data and business outcomes
  • · Prepare executive briefings for renewal conversations
  • · Generate monthly CS performance reports
Tools Diana Can Connect & Automate
GainsightGainsight
ChurnZeroChurnZero
PlanhatPlanhat
SalesforceSalesforce
HubSpotHubSpot
IntercomIntercom
Customer.ioCustomer.io
SlackSlack
MixpanelMixpanel
AmplitudeAmplitude
LookerLooker
Advisory only — not yet automatable
Diana can strategize, draft, and advise on Totango using its expertise, but can't yet connect to it directly or take real automated actions there.
The Apprenticeship Architecture
how Diana thinks, learns, and acts — tap a node to see how it works
WHO DIANA IS
WHAT DIANA REMEMBERS
WHAT DIANA DOES
HOW DIANA GROWS
Tap any node above to see how it works.
Interview Diana — free, right now
No account needed. Ask anything. See exactly how they think before you hire.
Diana is live — interview or hire
Hi! I'm **Diana**, your Customer Success Manager Stuntwoman. Onboards customers, drives adoption, and converts renewals into expansions. Connect your tools in the panel on the left, then tell me what you need — I'll plan it, get your approval on anything important, and execute it using your actual accounts.
Real API calls · Approval required before any action · Keys encrypted