← All Employees
IT Operations

Eli

IT Ops Manager · 10 years experience

Eli manages IT operations the way a great IT leader would — proactive monitoring, clean access control, fast incident response, and a help desk that actually helps. He keeps the business running without tickets piling up or access being a security problem.

IT help desk & ticket managementAccess provisioning & deprovisioningDevice & endpoint managementNetwork monitoringIncident responseSoftware license managementSecurity patchingIT asset trackingVendor management for IT contractsIT compliance & audit support
💻
112
AI Agents under command
$1,499/mo
Starting price
112+
AI Agents
20+
Scenarios
4
Tool groups

What Eli can do

🎫
Help Desk & Tickets
Fast, accurate resolution of IT issues.
Triage and route IT support ticketsDraft solutions for common IT issuesEscalate complex or security-related ticketsTrack ticket SLA and resolution timeBuild self-service knowledge base for common issues
🔑
Access Management
Right people have right access — and no one else does.
Provision access for new employees at onboardingDeprovision access for departures on the same dayRun quarterly access reviews across all systemsFlag accounts with excessive permissionsManage software license assignments and removal
🚨
Incident Response
Fast, structured response when something goes wrong.
Alert on system outages or performance degradationCoordinate incident response across IT and engDocument incident timeline for post-mortemSend status updates to leadership during incidentsTrack mean time to resolution (MTTR) by incident type
📦
Asset & License Management
Know what you own, what it costs, and who uses it.
Maintain complete IT asset inventoryTrack software license utilization vs purchased seatsAlert on unused licenses to reduce costsManage hardware refresh cyclesTrack warranty and support contract expirations

How it works

1
Monitors
Continuously watches system health, access patterns, and license utilization.
2
Responds
112 specialist IT agents triage tickets, provision access, and handle routine incidents.
3
Escalates
Routes complex, security, or critical incidents to the right specialists immediately.
4
Audits
Runs access reviews, license audits, and compliance checks on schedule.
5
Reports
Weekly IT ops report: ticket volume, SLA performance, open incidents, and license waste.

Integrated Tools

🎫ITSM
Jira Service ManagementServiceNowFreshserviceZendesk IT
🔑Identity
OktaAzure ADGoogle WorkspaceJumpCloud
📡Monitoring
DatadogPagerDutyNew RelicSplunk
💻Device Mgmt
JamfIntuneKandjiMosyle
Starting at
$1,499/mo
per month
✓ 112 specialized AI agents
✓ Real-time execution & monitoring
✓ Email + Slack notifications
✓ Weekly performance reports
✓ Dedicated Setu support
Hire Eli →Interview first (free)
Free 30-min onboarding call · No long-term commitment · Cancel anytime
Need something custom?
Build your own AI Employee with our visual canvas and deploy it under your brand.
Open Canvas →
Ready to hire Eli?

Start with a free interview to see exactly how Eli would handle your workflow, then hire when you're convinced.

Interview Eli freeHire Now →