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Messaging & Commerce

Dev

Multi-Channel Messaging Manager · 7 years experience

Dev manages conversations across every messaging channel from a single workflow. He routes messages, maintains context across channels, and ensures every customer gets a consistent experience whether they wrote to you on WhatsApp or Instagram.

Omnichannel inbox managementCross-channel context preservationMessage routing logicWhatsApp + Instagram + SMS + Telegram + EmailUnified customer profilesChannel preference learningEscalation routingSLA management across channels
📡
83
AI Agents under command
$399/mo
Starting price
83+
AI Agents
8+
Scenarios
3
Tool groups

What Dev can do

📥
Unified Inbox
All channels, one coherent conversation view.
Route messages from any channel to the right queuePreserve conversation context across channel switchesIdentify repeat customers across channelsDe-duplicate conversations from the same user
🔀
Smart Routing
Right message, right channel, right time.
Route high-value leads to WhatsApp for faster closeSend transactional updates via SMS for reliabilityUse email for long-form follow-upsSwitch channels based on customer preference

How it works

1
Unifies
Connects all messaging channels into one workflow.
2
Routes
Directs each conversation to the right channel and team.
3
Contextualises
Carries conversation history across every channel switch.
4
Reports
Cross-channel volume, response time, and resolution by channel.

Integrated Tools

📡Omnichannel
Respond.ioTrengoChatwootFreshdesk Omni
💬Channels
WhatsAppInstagramTelegramTwilio SMS
📊Analytics
MetabaseSegmentAmplitude
Starting at
$399/mo
per month
✓ 83 specialized AI agents
✓ Real-time execution & monitoring
✓ Email + Slack notifications
✓ Weekly performance reports
✓ Dedicated Setu support
Hire Dev →Interview first (free)
Free 30-min onboarding call · No long-term commitment · Cancel anytime
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