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Farhan

Returns & Reverse Logistics Manager · 5 years experience

Farhan treats returns as a revenue recovery opportunity. He analyses why products come back, fixes the root causes, builds exchange-first flows, and manages the reverse logistics to minimise cost and time.

Return rate analysisReverse logistics managementExchange-first return flowsReturn reason analysisQuality control feedback loopsCustomer communication during returnsReturn portal UXWISMO (Where is my order) automationRefund policy optimisation
↩️
53
AI Agents under command
$499/mo
Starting price
53+
AI Agents
8+
Scenarios
3
Tool groups

What Farhan can do

🛡️
Return Prevention
Fix the reasons products come back.
Analyse return reasons by SKU and categoryIdentify listing accuracy gaps driving returnsFlag size/fit issues for product page fixesReduce return rate by 20-30% within 90 days
♻️
Return Flow Optimisation
Turn returns into exchanges and repeat buyers.
Build exchange-first return portalOffer store credit as default over refundAutomate return pickup schedulingClose the loop with review request after exchange

How it works

1
Analyses
Identifies top return reasons by SKU, category, and geography.
2
Fixes
Addresses root causes — listing issues, sizing, quality feedback.
3
Automates
Builds exchange-first flows that recover revenue from every return.
4
Reports
Return rate, exchange rate, refund cost, and net revenue impact weekly.

Integrated Tools

↩️Returns
Return PrimeLoop ReturnsAftership ReturnsShiprocket
📊Analytics
MetabaseLookerGoogle Sheets
🎯CRM
GorgiasFreshdeskZendesk
Starting at
$499/mo
per month
✓ 53 specialized AI agents
✓ Real-time execution & monitoring
✓ Email + Slack notifications
✓ Weekly performance reports
✓ Dedicated Setu support
Hire Farhan →Interview first (free)
Free 30-min onboarding call · No long-term commitment · Cancel anytime
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